Refund policy

Refund & Return Policy

At martsales.store, we want our customers to be satisfied with their purchases.

30-Day Returns

We accept eligible returns within 30 days of delivery.

If you are not satisfied with your purchase or have changed your mind, please contact us within 30 days of receiving your order.

Return Conditions

Returned products should generally be:

In their original condition
Unused where applicable
In their original packaging where applicable
Returned with accessories and other materials supplied with the product, where applicable

How to Request a Return

To request a return, please email:

goosangle66@gmail.com

Please provide:

Your order number
Your name
The product you wish to return
The reason for the return

We will provide return instructions if your request is eligible.

Please do not send products back before contacting us and receiving return instructions.

Change-of-Mind Returns

For change-of-mind returns, the customer may be responsible for the cost of returning the product unless otherwise stated.

Customers should take reasonable care of products while they are in their possession.

Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, or not as described, please contact us as soon as possible.

Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, refund, or other remedy.

Your statutory consumer rights are not affected by this policy.

Refunds

Once an approved return has been received and inspected, we will process the applicable refund.

Where a refund is due, it will normally be made using the original payment method.

Your bank or payment provider may require additional time for the refund to appear in your account.

Non-Returnable Products

Certain products may not be eligible for change-of-mind returns where permitted by law. This can include personalised products, products made to customer specifications, perishable products, or certain sealed products that cannot be returned for health or hygiene reasons after being opened.

Statutory Rights

Nothing in this Refund & Return Policy limits or removes any consumer rights that cannot legally be excluded under applicable UK law.

Contact

For return or refund questions, contact: